Litchfield Park Auto Repair

3

the service rep was going to have a couple things done (COSTING >200 usd FOR THE 100K CHUP) THAT WERE DONE IN THE PREVIOUS SERVICE ....~ 75 k. THEY WEREN'T NEEDED AS BECAUSE HE DIDN'T CHECK THE INVOICE ON THE 75K SERVICE. I TAKE MY CAR TO YOU GUYS BECAUSE I NO NOT WANT NEEDLESS DUBLICATION IN THINGS THAT WERE DONE BEFORE. I TRUST THIS WON'T HAPPEN AGAIN.

5

How auto service should be! This is what I expect as a customer, a shop that still believes in good, old fashioned customer service! From the minute I called to find they could accommodate me on short notice to taking the time to go over what they did and what I should do and most important genuine customer service, this is the place that my truck will go to from now on despite having a free oil change contract with my dealer! The shop is clean, not cluttered, the staff is friendly and engaged. It's old school on Indian School!

5

Always great.

5

I had just moved to the West Valley and have an older import car. Not a lot of people like to work on Volvo's and when my alternator went out I was at a loss of who to trust to fix it right. I called Wilhelm and spoke with Kyle Gardner in service and what a great experience I had. They got my car in and had it fixed within a day, all at a fair and honest price. I couldn't be happier and will bring my car here for good now.

5

Quick service - picked me up and dropped me off. Work done seems very professional as were the people I talked to.

1.5

the service is exceptional.

5

Excellent service.

5

Bad review for O'Reilly Auto Parts in Litchfield Park: I thought my battery was going bad so after checking to make sure it was still under warranty, my boyfriend took it over. They said the battery was bad but that the alternator was putting out 1 amp less than normal (but still enough to charge the battery) so they refused to provide a new battery until the alternator was fixed. After talking to 4 different mechanics shops this morning, they all said you can't test an alternator reliably with a bad battery. So I took it to Wilhelm since they could get me in immediately and had the lowest fee to check the alternator - $57.50. After confirming the battery was bad, Joe acquired the free warranty replacement from O'Reilly and told them they basically made me waste money. Per Joe, the entire charging system is running "perfectly" with the new battery in and the old battery was "swollen so I don't know why they didn't just replace it." O'Reilly also told Joe that this was my "last replacement" battery. Ugh...this was my first and only replacement on a 3 year warranty that expires in 2018. Jerks! On the plus side, Wilhelm Automotive was great, close by, has a cool rewards program, and quick complementary rides. They definitely earned my return business today! Now I can hit the road to go camping for the weekend and escape this heat!

5

Terrific service - not just in the physical treatment of my automobile but also in the customer care. They explained what was being done and they were honest and upfront. Top notch care all around.

5

Wouldn't take my vehicles anywhere else! Always get the best customer service! Never make you feel you have to get something fixed unless it is completely necessary! You can use any of their coupons expired or not!